Globitsys HR Services delivers accurate, timely, satisfying customer assistance, whether your people contact us via the Web, by telephone or by working with one of our experienced professional caseworkers.

Today employees want fast responses, reliable advice and, in an emergency, your undivided attention. At Globitsys HR Services, providing this level of service for the best total cost is our only mission. We deliver the highest level of support in the industry while reducing your HR transaction costs.

Whether your people contact us via the Web, by telephone or by working with one of our experienced professional caseworkers, Globitsys HR Services will provide accurate, timely, satisfying customer assistance. Our established network of contact centers in the United States, United Kingdom, Italy, Spain and Australia, combined with our self-service applications, help us to reduce HR cost and improve customer satisfaction while cutting time to close queries and requests.

Globitsys offers a variety of Exit Services, including:
 Exit Administration?We administer a wide-range of effective, tested programs regardless of reason for exit. These include reference management, unemployment claims, severance/redundancy and absence management programs.
 Exit Data Services?We interface with payroll, pension systems, health resource management systems, benefit providers, share-option providers, fleet management, health insurance providers and MIS.
 Pension Management?We build strong relationships with pension plan participating employers, plan trustees and their advisors, and we employ skilled and knowledgeable pension specialists with a detailed knowledge of technical issues.

Our HR Advisory Services come in two parts:
(1) Consultancy to evaluate, assess and recommend alternatives to current ways of working
(2) Delivering solutions that address our clients? needs.

Our focus is on the development of HR tools that are tailored to work in harmony with clients? culture and strategy. Among our services are:
 Health and Safety Consultancy?We introduce proactive health management, enabling clients? managers to make informed decisions based on the health of their employees. In addition, we apply advanced case-management techniques to sickness absences, reducing absence length and associated costs by as much as 25 percent. We deliver safety solutions that create a caring, responsible company profile while helping to reduce risk.
 Employee Assistance Programs?We manage a client?s employee assistance program to ensure that optimum performance is achieved at the best value, taking advantage of our economies of scale. Using Globitsys HR Services? programs, employees typically receive advice and guidance faster and return to work within managed guidelines. We provide commercially-focused, innovative solutions?from reducing employee stress to managing people problems.
 Expert Practice Solutions?We apply solutions based on ?expert practice? in the areas of discipline, grievance, equality, diversity and harassment, whether formal or informal case management is required. This means our experienced personnel focus solely on their area of expertise, allowing for speedier case resolution and more satisfactory outcomes.
 Low-Cost HR Transactional Services?We deliver our services at low cost. Our HR Advisory Services are in the lower quartile of case management costs per employee. We employ call centers and portals to effectively handle more than 80 percent of queries in the first customer contact. Our service centers ensure up-to-date policy tracking. Our e-enabled services allow for efficient management reporting on absence rates, causes and costs. Clients have access to a diverse range of management information. And we can help reduce exposure to risky litigation by managing through a third party.

Globitsys HR Services manages your data with experienced specialist personnel, focused on HR information recording and reporting.
While other companies may force customers either to accept their standard technology platform or pay a premium for a tailored solution, Globitsys HR Services uses common components in a robust, low-cost platform. This allows us to craft the lowest total cost HR outsourcing solution for any customer while reducing the price by 20 to 40 percent.
 Leveraging Employee Data
 Data Integration
 Data Enablement
 Reducing Reporting Costs
 Regulatory Compliance

We provide a full range of career development services. Our enterprise-wide learning strategies help you target training programs at those who need them most.

It?s the same for any enterprise?the most valuable, easy-to-lose company assets are those floating around your employees? heads. Lose a key team member and years of institutional memory can evaporate. Implement a new process and everything your people know changes overnight.

Today?s employees at every level need periodic learning and training; today's digital information needs to be captured and cataloged, analyzed and leveraged. As part of the Globitsys Human Performance practice, Globitsys HR Services is committed to getting the most out of your people and unlocking their full potential.

Globitsys helps you retain and utilize the collective knowledge of your people with easy-to-use tools that make vital information available and accessible. Among our services are:
 Event and Program Design?We develop plans and communicate program information via learning portfolios and course catalogs. Our tailor-made courses meet specific business needs at the best cost. Globitsys HR Services finds the right mix of e-learning and classroom learning programs.
 Event and Program Delivery?We employ expert practices and the latest thinking to help you build your learning program and then deploy it effectively. Our programs allow you to maintain choice and control.
 Event and Program Administration?We can reduce administrative costs by up to 50 percent using our portfolio management. We handle all administrative tasks associated with online and onsite learning programs, including billing, material distribution, course progress-tracking, online enrollment, wait-list management, training records and accreditation management and training notifications and accommodations. This allows your retained HR to maintain a greater strategic focus.
 Vendor Management?We find top vendors and cost-effective content for all education needs. We also handle billing and contracting issues.
 Training Evaluation Management? We evaluate training programs to ensure you have access to the most effective courses.
 Knowledge Management?We help you manage coursework documents and content and maintain online learning communities. We also provide you with access to important management information such as training records, course utilization and demand curves.

Globitsys HR Services can help you design and implement the right programs for your industry, workforce and budget. We provide a full-service payroll and rewards transaction service that can significantly reduce your costs.

Keeping people motivated and making them feel appreciated isn't easy. The days of big stock option packages have passed, but the competition for the best talent continues. Globitsys HR Services can help you design and implement the right programs for your industry, workforce and budget. And we can help you manage workforce demands through all market conditions.

Our assistance goes well beyond program design and strategy. We provide a full-service payroll and rewards transaction service that can significantly reduce your costs.
 Salary Strategy?We can help build a salary strategy, from the requisite administrative tasks to a single view of all employee compensation.
 Salary and Incentive Pay Administration?We handle the payroll process and salary review bureaucracy in the most cost-efficient manner possible.
 Compensation Notifications?We streamline the entire compensation process including employee notifications.
 Benefits Administration?We can design and manage your entire benefits packages.

Globitsys HR Services can help a company manage performance and strengthen its management teams. Students need feedback to be at their best and so do employees. Yet, every year it becomes more and more difficult for enterprises to effectively manage performance, and the definition of ?team? gets stretched a little further. Even the best managers are strapped for time and need help accurately evaluating their employees and contractors and fostering greater teamwork.

Globitsys provides a variety of Performance Services, including:
 Performance Management Strategy Development?We can help define a performance-management strategy, review your existing performance-management programs against that strategy and help you construct programs that quantify your organizational needs and individual competencies.
 Performance Management Solutions?We incorporate performance metrics into our solutions, aligning individual goals with business objectives and enabling you to identify and reward superior performers and demonstrate improved organizational capabilities.
 Competency Management?We can help define and maintain competencies for key positions within your organization.
 Performance Review Coordination?We establish and manage annual and mid-year review processes including performance assessments, promotion implementation and announcements, salary and rewards implementation and compensation verification and notification.
 Performance Administration?We simplify the promotions process by handling all of the paperwork and by giving your employees the information and training they need to get up to speed on their new tasks.
 360-Degree Feedback?We design, maintain and manage a 360-degree feedback system utilizing state-of-the-art methods and technology.
 Career Development?We can manage the administration of career-development programs using appraisal, feedback and objectives-based results to build career-development plans. We buttress these programs with specific training that ensures that skill gaps are closed.
 Annual Review?We generate detailed reports that help your HR managers make strategic performance decisions.

We help you find and deploy the best talent for all skill levels, from entry level to executive while helping you retain the people you need most.

Many recruitment companies can help bring talent in the door. But wouldn?t it be more valuable to find a resourcing partner that can help you keep your talent? Globitsys HR Services knows that an intelligent resourcing strategy goes well beyond recruiting.

We deploy specialist ?high-touch? recruitment skills across the full-recruitment lifecycle and at all levels of employment, as well as a highly-skilled and experienced administrative team that can manage high volumes of resourcing activity.

Some of the specific recruitment and resourcing services we provide include:

 Resource Planning?We can help define your resourcing strategy while determining a realistic budget based on current marketplace analysis. In addition, we can help craft job requisitions and develop effective recruiting campaigns.
 Vendor Management?We manage the entire vendor recruitment process, from determining the need for outside vendors, to tracking their performance and managing the contracts and billing.
 Job Requisitions?We define job requisitions to meet your unique needs and then manage the approval and job-posting processes.
 Applicant Screening and Interview Management?We offer a full range of applicant screening and testing procedures, such as resume and application filtering, resume template and application form creation, phone screening and online testing. In addition, we can define job requirements and manage the entire interview process, from initial screening and skills-based interviews to organizing, conducting, and scheduling manager and peer interviews at all stages of the process.
 Candidate Logistics?From managing travel issues to assisting with relocations and job offers, we ensure that the entire recruitment process runs smoothly and that candidates are kept informed throughout the process.
 References, Background Checks and Referrals?We can conduct the full range of reference and background checks as well as design programs to encourage and process employee referrals.
 Scheduling, Deployment and Integration?We help deploy your staff in the most effective manner, finding ways to match your scheduling and site deployment needs with the personal demands of an ever-evolving workforce. We also streamline the entire employee transition process by organizing and managing orientations, creating and distributing welcome packages, monitoring and reporting on probation periods, managing benefits enrollment and managing new-hire training schedules.
 Workforce Strategy?We leverage our extensive human performance expertise to provide industry-leading workforce consultation. We analyze and report on workforce performance, transfers and compensation. We provide cumulative year-to-date as well as month-to-month comparisons and statistics. We also analyze workforce diversity targets and actual results, plus report on employment statistics.

The biggest challenge for insurers today is to improve their financial performance while simultaneously enhancing customer service. Globitsys has shown through our work with leading carriers that our insurance business process outsourcing (BPO) services can help them do just that.

We bring together a deep understanding of the industry and the ability to make BPO work. This, supported by our expertise in call centers, process optimization and IT management?and our expanding global network of processing centers?is why we have managed to help so many blue-chip clients improve their business performance.

Globitsys?s services focus on four key areas:
 Life & Annuity Policy Services
 Property & Casualty Policy Services
 Claims Services
 Pension Services

All of these are flexible solutions; clients can opt for a straightforward transfer to Globitsys?s processing facility for process and technology improvement or for extensive re-engineering that transforms their back office and their business performance.

By leveraging our ?best in class? infrastructure and our extensive IT and technology expertise, Globitsys offers clients Technical Support services that are second to none. Globitsys?s Technical Support Helpdesks are customized to blend seamlessly to front-end the client?s customer relationship management exercise.

Our support portfolio for shrink-wrapped software vendors includes a gamut of end-user support options including service provisioning, 7x24 support through multiple channels including voice, email and web mediums apart from customized support portals.

Using a ?Single Point of Contact? (SPOC) approach, our clients? customers and end-users can submit requests for support across a multitude of channels including phone, email, web chat, and Internet. We offer a blended solution architecture that provides flexibility to meet client needs for combined on-site/on-shore/offshore services across all three levels of service support.

Our end-to-end solutions provide truly significant cost savings, and relieve clients from the burden and complexity of managing a technical help desk. At the same time, Globitsys?s staff typically increases the efficiency and effectiveness of the service desk, often delivering a level of service and support that outperforms our client?s internal resources.

Our service delivery is driven by strict adherence to SLAs, and supported by some of the most talented technical and support staff available anywhere.

Globitsys offers clients technical helpdesk services for any aspect of an IT operation. Our services leverage our strong domain knowledge and extensive in-house IT expertise to provide internal help desk operations with high quality and minimum overheads.

Our offshore facilities host development labs and test environments that are equipped with the latest computing platforms, tools and technologies, simulating production environments that enable us to diagnose and resolve calls faster.